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Exceptional Family Care Guarantee

Concerned About Paying Too Much for an Unfulfilling Funeral Service?


Introducing the Madison Chapel Funeral Home’s exclusive Exceptional Family Care™ Guarantee



1) We respect your budget


Sadly, some funeral homes follow an “oops” approach to funeral arrangements. They will quote an attractive price over the phone, but when you come into the funeral home they inform you that there are a few extra fees which they forgot to mention.


At Madison Chapel Funeral Home, our unique consultative arrangement process begins with you describing the life your loved one lived and the type of service you have in mind. Next we will explore a wide variety of options that will help reduce the total price while still honoring your wishes.


Throughout the process we always strive to recommend what is best for your family not what is best for our business. This used to be how all funeral homes worked but unfortunately in today’s competitive market some have strayed from our traditional role as stewards for your family during a very difficult time.



2) We guarantee…that you will have 24-hour access to our team, 7 days a week


Although national statistics are unavailable, a study of families served by us over the past years shows that 65% of loved ones pass away at night or on weekends. That’s why it’s so important for you to have 24-hour access to our team, 7 days a week.


Regardless of when you call our office, your call will be answered by trained personnel. Outside of our normal office hours we use the support of a local family-owned answering service. We have partnered with this reliable service for over 20 years and see them as an extension of our team. Together we have designed a detailed escalation process that ensures that you will be able to reach our team 24 hours a day, 7 days a week.


If your loved one has passed, a member of our team will be immediately dispatched to bring them into our care. Our goal is to have your loved one in our care within one hour of your call. Sadly, some other area funeral homes do not understand the importance of responding quickly to this tragic event.



3) We guarantee you will be given the opportunity for a private goodbye with your loved one



Saying goodbye to your loved one is never easy. Unfortunately, in today’s disposable culture, many people skip this step. The sad reality is that failing to say goodbye to someone you love leaves emotional wounds that may never heal.


At Madison Chapel Funeral Home, every family will be given the opportunity to say a private goodbye. Even if the family is planning to hold a public viewing and funeral ceremony, the immediate family will always be given the time for a private goodbye first to make the public event a little easier.


A private goodbye typically involves less than 10 people and lasts for approximately 30 minutes. If your family requires more, we would recommend the use of our Celebration of Life room for a truly memorable experience.



4) We guarantee your service can be as traditional or innovative as you like


Many families find significant comfort in a traditional funeral service complete with a public visitation, church or chapel funeral service, procession to the cemetery and a graveside ceremony. Madison Chapel Funeral Home has always, and will always, be ready to care for families wanting a traditional service.


We also pride ourselves as being the most flexible, creative and innovative funeral home in the Madison area. With just a little work our Celebration of Life room can be transformed to reflect and honor the story of a lifetime. The following are a few examples of innovative things we have done with families.

  • Conducted a birthday party themed funeral complete with 200 small bottles of wine, balloons and music.
  • Filled the room with Crimson Tide memorabilia for an avid Alabama college football fan. (Yes, we can do Auburn, too.)
  • For a man who had spent his life as a baker we turned our Celebration of Life room into a bakery complete with flour sifters, bags of flour and other baking elements.


We even have webcasting technology to broadcast the ceremony to family members who cannot attend in person. When it comes to creative services our guideline is simple… as long as the idea is safe, legal, ethical and moral we will do everything possible to accommodate your request.



5) We guarantee you will be given the opportunity for a spiritually significant ceremony.


The loss of a loved one can be an overwhelming time of hectic activity and sadness. During this time, many families find that a meaningful eulogy and a time of prayer adds a spiritual element to the experience and helps to begin the healing process.


Some families turn to their pastor to capture the essence of a person's life in a eulogy and to lead the prayers. However, sometimes the pastor has a scheduling conflict and the family is left without someone to fulfill this important role. In other cases, families without a church home are left looking for someone to lead the ceremony for their loved one.


At Madison Chapel Funeral Home, we offer a homelike environment that will immediately set you at ease. When it is time for the funeral ceremony family and friends are welcome to gather in our beautiful chapel with seating for up to 175 people.


Kevin Marsh, co-owner of the funeral home, is also a former pastor and is always ready to function as both the funeral director and minister for your loved one’s ceremony.


We are also prepared to offer several special touches which can add to the spiritual nature of your ceremony. For example, a dove release at graveside is used to represent the eternal nature of the soul and a lone bagpiper playing Amazing Grace will warm your heart.



6) We guarantee that we will provide veterans and first responders with a premium level of service at no additional cost


At Madison Chapel Funeral Home, we take great pride in being known as the veteran and first responder memorial specialists in our area. It is an honor to serve those who have served our country and our community and we do not take this responsibility lightly.


The following is a list of the special things we do to serve veterans and first responders.

  • A free casket or urn for both the deceased and their spouse
  • Military or first responder insignias on hearse
  • Memorial portrait with veteran’s theme
  • Veterans specialty prayer card and laminated obituary
  • Personalized overlay or head panel with branch of service
  • Special memorial backdrop
  • Veterans memorial video
  • Assistance with full veteran’s support including burial in state or federal veteran cemetery without charge
  • Coordination of full military honors at cemetery, church or funeral home
  • Flag for casket or urn • Application for cemetery marker if applicable
  • Our staff is specially trained to assist the veteran’s family with all benefits due them after the death of a veteran


We guarantee that no other funeral home honors veterans and first responders the way we do at Madison Chapel Funeral Home.



7) We guarantee you will value the experience


The cost of a funeral service is often important. But the real priority is the value you receive for the money you spend. Whether you spend $4,000 or $14,000, if the experience does not meet the emotional, spiritual and practical needs of your've spent too much.


At Madison Chapel Funeral Home, we pride ourselves on delivering more value than any other funeral service provider in the area.


Value comes from...

  • our expert guidance as you navigate a difficult time
  • our ability to create a unique and beautiful funeral experience your family and friends will cherish
  • our willingness to handle all the details so you can relax and experience the love and support of family and friends
  • our talented team members who always treat everyone with compassion and care
  • our selection of only the highest quality products at all price ranges.


Should there ever be a portion of our services that does not meet your expectations simply notify us right away and we will do whatever it takes to correct the shortfall. If we are unable to do so, that portion of our service fee will be promptly refunded.



A Message from Kevin Marsh, Madison Chapel Funeral Home


“Some people ask us how we can do this type of work every day. The answer is that it’s a calling. Every person who works at our funeral home doesn’t just do it for a paycheck. We do it to care for families when they need it most…at the time of the loss of a loved one.”








Madison Chapel
Funeral Home


Other traditional
funeral homes


Cremation only
service providers


Respect for your budget


Yes Varies Varies

24 access to our team


Yes Varies Varies

Opportunity for a private goodbye


Yes Varies No

Traditional or innovative - your choice


Yes Varies No

Spiritually significant ceremony


Yes Varies No

Premium service for veterans
and first responders


Yes Varies No

Value the experience...guaranteed


Yes No No